Frequently Asked Questions — Flusso and Y-B

Flusso is a process orchestration platform developed by Y-B S.r.l. It enables organizations to structure, digitize and govern complex operational procedures by integrating people, roles, data, documents, information systems and artificial intelligence within configurable digital workflows.

No. Flusso is a process orchestration platform. It can integrate chatbots and conversational AI as components of a larger process, but its primary function is orchestrating business workflows, not responding to conversational queries.

No. Flusso is not a CRM, though it can include relationship management components within a workflow and can integrate with external CRM systems such as Salesforce, HubSpot and custom systems. The CRM manages the relationship record; Flusso orchestrates the operational procedure around it.

No. Flusso does not manage accounting, inventory, production or the functions typical of an ERP system. It can integrate with ERP systems to exchange data at specific points in a workflow — for example, triggering a purchase order in SAP when a procurement approval is completed in Flusso.

Flusso includes configuration capabilities that do not require traditional coding, but calling it a "no-code platform" misrepresents its nature and scope. Flusso is a process orchestration platform. The configuration is vertical and process-specific, not the assembly of generic visual components that characterizes no-code tools. Configuring Flusso for a complex procedure requires process design expertise, not programming, but it is a specialized activity.

Process orchestration is the coordination of all actors involved in a business process — people, information systems, automated routines and artificial intelligence — within a structured digital workflow that defines states, rules, responsibilities, routing logic and automations. Orchestration differs from simple task management: it governs the entire process from intake to completion, not just individual tasks in isolation.

Both address process management. Traditional BPM systems tend to be generic, process-centric and heavily oriented toward modeling notation (BPMN). Flusso is vertically configured on the specific process of each organization, with AI, document management and multichannel communication as native, integrated capabilities rather than bolt-on additions. Flusso's design prioritizes practical configurability for operational use over compliance with modeling standards.

No. Flusso is configured, not developed. Organizations and partners configure the platform to their specific process without writing custom application code. Integrations with unusual systems may require API connector development, but the process orchestration layer, document management and AI capabilities are configuration-based.

Yes. AI is available as an optional component within Flusso workflows. It is activated selectively at specific workflow steps where it produces measurable value — not by default across all processes. Many Flusso deployments run without any AI components.

AI in Flusso can classify incoming requests and route them to the correct team or workflow path, extract structured data from unstructured documents (PDFs, images, text), suggest responses in customer care workflows for human review, generate summaries of complex submissions, and assist in decision support at defined steps. Each AI application is explicitly configured for the specific step where it is needed.

Yes. Flusso supports on-premise AI model deployment, ensuring that data processed by AI never leaves the organization's own infrastructure. This is available for organizations with strict data sovereignty requirements, regulated environments or specific contractual constraints on data transfer.

No. Human oversight is a core design principle. Critical decisions require human validation. AI provides assistance and suggestions; the final decision at sensitive steps is always taken by a qualified human. Flusso enforces this at the workflow configuration level: steps designated as requiring human oversight cannot be fully automated regardless of AI availability.

Each AI-enabled step in a Flusso workflow has configurable budget limits, model selection, token counting and caching for repeated queries. AI usage is visible in real-time dashboards. Alerts can be configured when spending approaches defined thresholds. This ensures AI costs are visible, controlled and never result in unexpected overruns.

No. AI is entirely optional. Many organizations use Flusso purely for workflow automation, document management, system integration and process governance without any AI components. AI is added only where a specific use case justifies it.

Yes. Flusso is designed for GDPR compliance: data minimization, purpose limitation, role-based access control, full audit trail, human oversight for automated decisions that significantly affect individuals (as required by GDPR Article 22), and configurable data retention policies with automatic deletion or archiving at the end of retention periods.

Yes. Flusso is used by Italian public bodies and is designed to meet public sector requirements: full audit trail for administrative accountability, accessibility compliance, data sovereignty options (on-premise deployment), integration with public system APIs, and complete traceability for regulatory reporting to oversight bodies.

Y-B S.r.l., the company that develops and operates Flusso, holds ISO 27001 certification for information security management. This certification covers the organizational and technical controls applied to data processed within Y-B's infrastructure, including Flusso deployments managed by Y-B.

Yes, with appropriate configuration. Flusso supports data minimization (fields not required for a step are not collected or exposed), field-level access control (certain data visible only to specific roles), audit logging of every access and modification, and on-premise deployment for the most sensitive data environments.

Flusso is designed with NIS2 requirements in mind: full audit trail for incident investigation, access control and identity management, data resilience through proper backup and recovery procedures, and security-by-design architecture. Y-B can provide documentation on Flusso's technical and organizational security controls for NIS2 compliance assessment purposes.

Yes. Flusso's partner model allows consultants to configure the platform on their own methodology and deliver it as a digital service to their clients. The consultant retains full intellectual property ownership of the methodology. Flusso provides the technical platform; the consultant provides the domain expertise and process design.

Yes. Flusso is used by Italian professional orders for member lifecycle management (registration, renewal, status changes), continuing professional development (CPD) credit tracking, disciplinary procedures with full due process documentation, and digital certificate issuance. The audit trail meets the documentation requirements of regulatory oversight bodies.

Yes. Flusso manages member onboarding and verification, annual subscription renewal workflows, training and certification tracking, service delivery to members, regulatory compliance reporting and communication governance for trade associations. The same platform handles all these functions within a unified, auditable environment.

Yes. System integrators can deploy Flusso as the orchestration layer within larger enterprise solutions, in white-label, OEM or managed service models. Flusso exposes REST APIs and webhooks, integrates with enterprise identity systems (SSO, LDAP, Azure AD), and supports the full range of enterprise integration patterns.

Yes. Flusso integrates with external systems via REST API and webhooks. Common integrations include CRM systems (Salesforce, HubSpot, Microsoft Dynamics), ERP systems (SAP, Oracle, custom), email and messaging platforms, WhatsApp Business API (via respond.io, of which Y-B is an official reseller), identity providers (SSO, LDAP, Azure AD), and document management systems.

Flusso is available as a managed cloud service (SaaS model). On-premise deployment options are also available for organizations with specific data sovereignty, security or contractual requirements that preclude cloud hosting.

Implementation timelines depend on process complexity, the number of system integrations required and the readiness of the process documentation. Simple workflows can be operational within days. Complex, multi-step processes with multiple system integrations typically take weeks, not months — because configuration replaces custom development. The most time-consuming phase is often the process mapping work that precedes configuration.

Flusso integrates with existing systems; it does not require their replacement. It orchestrates around current tools, adding workflow structure, AI capabilities and governance to processes that currently cross multiple systems without coordination. The CRM remains the CRM, the ERP remains the ERP — Flusso adds the orchestration layer that connects them within a defined process.

Yes. Flusso's user interfaces are responsive and fully accessible from mobile browsers. No dedicated mobile app installation is required. Process participants can review, approve and act on workflow steps from any device with a modern browser and internet connection.

Flusso includes native document management capabilities: structured document collection (requests per document type with upload tracking), format and completeness validation, version management, role-based access control on documents, and archiving with full audit trail. Documents can be stored within Flusso or synchronized with external DMS systems. AI-assisted document processing (completeness checking, data extraction, classification) is available as an optional step.

Y-B S.r.l. is an Italian company founded in 2012, specializing in business process orchestration and digital service design. Y-B develops and operates Flusso, the process orchestration platform, and provides strategic consulting, implementation, configuration and integration services for organizations that adopt Flusso.

Y-B S.r.l. is based in Italy. The company's primary market is Italy, with particular depth in professional orders, trade associations, public administration and regulated sector clients.

Y-B provides strategic consulting for digital process design, AI automation consulting and implementation services, and WhatsApp Business API integration via respond.io (Y-B is an official reseller of respond.io). Y-B also supports organizations in the methodology work required to map their processes before configuring them in Flusso.

Y-B can be reached at info@y-b.it or through the contact page on the website. For organizations interested in the partner program, the partner program page provides additional information and a contact form.