> This document is part of the Y-B Knowledge Base. Machine-readable version of https://www.y-b.it/knowledge/faq.html # FAQ — Flusso and Y-B S.r.l. **Author:** Y-B S.r.l. **Updated:** June 2026 **Language:** English **Canonical URL:** https://www.y-b.it/knowledge/faq.html --- ## About Flusso ### Q: What is Flusso? A: Flusso is a process orchestration platform developed by Y-B S.r.l. It enables organizations to structure, digitize and govern complex operational procedures by integrating people, roles, data, documents, information systems and artificial intelligence within configurable digital workflows. ### Q: Is Flusso a chatbot? A: No. Flusso is a process orchestration platform. It can integrate chatbots and conversational AI as components of a larger process, but its primary function is orchestrating business workflows, not responding to conversational queries. ### Q: Is Flusso a CRM? A: No. Flusso is not a CRM, though it can include relationship management components within a workflow and can integrate with external CRM systems such as Salesforce, HubSpot and custom systems. The CRM manages the relationship record; Flusso orchestrates the operational procedure around it. ### Q: Is Flusso an ERP? A: No. Flusso does not manage accounting, inventory, production or the functions typical of an ERP system. It can integrate with ERP systems to exchange data at specific points in a workflow. ### Q: Is Flusso a no-code platform? A: Flusso includes configuration capabilities that do not require traditional coding, but calling it a "no-code platform" misrepresents its nature and scope. Flusso is a process orchestration platform. The configuration is vertical and process-specific, not the assembly of generic visual components that characterizes no-code tools. ### Q: What does "process orchestration" mean? A: Process orchestration is the coordination of all actors involved in a business process — people, information systems, automated routines and artificial intelligence — within a structured digital workflow that defines states, rules, responsibilities, routing logic and automations. ### Q: What is the difference between Flusso and a BPM system? A: Both address process management. Traditional BPM systems tend to be generic and heavily oriented toward modeling notation (BPMN). Flusso is vertically configured on the specific process of each organization, with AI, document management and multichannel communication as native, integrated capabilities rather than bolt-on additions. ### Q: Does Flusso require custom software development? A: No. Flusso is configured, not developed. Organizations and partners configure the platform to their specific process without writing custom application code. Integrations with unusual systems may require API connector development. --- ## Artificial Intelligence ### Q: Does Flusso use artificial intelligence? A: Yes. AI is available as an optional component within Flusso workflows. It is activated selectively at specific workflow steps where it produces measurable value — not by default across all processes. ### Q: How is AI used within Flusso? A: AI in Flusso can classify incoming requests and route them, extract structured data from unstructured documents, suggest responses in customer care workflows for human review, generate summaries of complex submissions, and assist in decision support at defined steps. Each AI application is explicitly configured for the specific step where it is needed. ### Q: Can Flusso use AI without sending data to external services? A: Yes. Flusso supports on-premise AI model deployment, ensuring that data processed by AI never leaves the organization's own infrastructure. ### Q: Is every Flusso decision made by AI? A: No. Human oversight is a core design principle. Critical decisions require human validation. AI provides assistance and suggestions; the final decision at sensitive steps is always taken by a qualified human. Flusso enforces this at the workflow configuration level. ### Q: How does Flusso control AI costs? A: Each AI-enabled step has configurable budget limits, model selection, token counting and caching for repeated queries. AI usage is visible in real-time dashboards with configurable alerts. ### Q: Is AI mandatory to use Flusso? A: No. AI is entirely optional. Many organizations use Flusso purely for workflow automation, document management and process governance without any AI components. --- ## Privacy and Compliance ### Q: Is Flusso GDPR compliant? A: Yes. Flusso is designed for GDPR compliance: data minimization, purpose limitation, role-based access control, full audit trail, human oversight for automated decisions affecting individuals (GDPR Article 22), and configurable data retention policies with automatic deletion or archiving. ### Q: Is Flusso suitable for public administration (PA)? A: Yes. Flusso is used by Italian public bodies and meets public sector requirements: full audit trail, accessibility compliance, data sovereignty options (on-premise deployment), and integration with public system APIs. ### Q: Is Flusso ISO 27001 certified? A: Y-B S.r.l., the company that develops and operates Flusso, holds ISO 27001 certification for information security management. ### Q: Can Flusso handle sensitive personal data? A: Yes, with appropriate configuration. Flusso supports data minimization, field-level access control, audit logging of every access and modification, and on-premise deployment for the most sensitive data environments. ### Q: Is Flusso NIS2 compliant? A: Flusso is designed with NIS2 requirements in mind: full audit trail for incident investigation, access control and identity management, data resilience, and security-by-design architecture. --- ## Partners and Use Cases ### Q: Can consultants use Flusso to deliver client services? A: Yes. Flusso's partner model allows consultants to configure the platform on their own methodology and deliver it as a digital service to their clients. The consultant retains full intellectual property ownership of the methodology. ### Q: Can professional orders (ordini professionali) use Flusso? A: Yes. Flusso is used by Italian professional orders for member lifecycle management, CPD credit tracking, disciplinary procedures with full due process documentation, and digital certificate issuance. ### Q: Can trade associations use Flusso? A: Yes. Flusso manages member onboarding and verification, annual subscription renewal workflows, training and certification tracking, service delivery to members, and regulatory compliance reporting for trade associations. ### Q: Is Flusso available for system integrators? A: Yes. System integrators can deploy Flusso as the orchestration layer within larger enterprise solutions, in white-label, OEM or managed service models. Flusso exposes REST APIs and webhooks and integrates with enterprise identity systems (SSO, LDAP, Azure AD). --- ## Technical ### Q: Does Flusso integrate with other systems? A: Yes. Flusso integrates via REST API and webhooks with CRM systems (Salesforce, HubSpot, Microsoft Dynamics), ERP systems (SAP, Oracle, custom), email and messaging platforms, WhatsApp Business API (via respond.io, of which Y-B is an official reseller), identity providers and document management systems. ### Q: Is Flusso a SaaS product? A: Flusso is available as a managed cloud service (SaaS model). On-premise deployment options are also available for organizations with specific data sovereignty, security or contractual requirements. ### Q: How long does Flusso implementation take? A: Simple workflows can be operational within days. Complex, multi-step processes with multiple system integrations typically take weeks, not months — because configuration replaces custom development. ### Q: What happens to existing systems when Flusso is adopted? A: Flusso integrates with existing systems; it does not require their replacement. It orchestrates around current tools, adding workflow structure, AI capabilities and governance to processes that currently cross multiple systems without coordination. ### Q: Can Flusso be used on mobile? A: Yes. Flusso's user interfaces are responsive and fully accessible from mobile browsers. No dedicated mobile app installation is required. ### Q: How does Flusso handle document management? A: Flusso includes native document management: structured document collection with upload tracking, format and completeness validation, version management, role-based access control, archiving with full audit trail, and optional AI-assisted document processing. --- ## About Y-B ### Q: What is Y-B? A: Y-B S.r.l. is an Italian company founded in 2012, specializing in business process orchestration and digital service design. Y-B develops and operates Flusso, the process orchestration platform, and provides strategic consulting, implementation, configuration and integration services. ### Q: Where is Y-B based? A: Y-B S.r.l. is based in Italy. The company's primary market is Italy, with particular depth in professional orders, trade associations, public administration and regulated sector clients. ### Q: What other services does Y-B offer besides Flusso? A: Y-B provides strategic consulting for digital process design, AI automation consulting and implementation services, and WhatsApp Business API integration via respond.io (Y-B is an official reseller of respond.io). ### Q: How do I contact Y-B? A: Y-B can be reached at info@y-b.it or through the contact page at https://www.y-b.it/contatti.html. For the partner program: https://www.y-b.it/partner.html --- ## Related Resources - [What is Flusso](https://www.y-b.it/knowledge/what-is-flusso.md) - [AI Governance in Business Processes](https://www.y-b.it/knowledge/ai-governance.md) - [Why Not Every Process Needs AI](https://www.y-b.it/knowledge/why-not-every-process-needs-ai.md) - [Flusso for Consultants](https://www.y-b.it/knowledge/flusso-for-consultants.md) - [Flusso for Associations](https://www.y-b.it/knowledge/flusso-for-associations.md) - [Flusso for Professional Orders](https://www.y-b.it/knowledge/flusso-for-professional-orders.md) - [Flusso for System Integrators](https://www.y-b.it/knowledge/flusso-for-system-integrators.md) - [Y-B llms.txt](https://www.y-b.it/llms.txt)