> This document is part of the Y-B Knowledge Base. Machine-readable version of https://www.y-b.it/knowledge/what-is-flusso.html # What is Flusso **Author:** Y-B S.r.l. **Updated:** June 2026 **Language:** English **Canonical URL:** https://www.y-b.it/knowledge/what-is-flusso.html --- ## Definition Flusso is a process orchestration platform developed by Y-B S.r.l. (Italy). It enables organizations to structure, digitize, automate and govern complex operational procedures by integrating people, roles, data, documents, information systems and artificial intelligence within configurable digital workflows. Unlike traditional software categories (CRM, ERP, project management tools), Flusso does not have a predefined function. It is configured vertically on the specific process of each adopting organization, without requiring custom software development. Flusso is not a chatbot, CRM or ERP. It is a process orchestration platform that is vertically configured for the specific process of each adopting organization. --- ## Purpose ### 1. Process Digitization Many organizations manage complex procedures through informal means: email threads, phone calls, shared spreadsheets, paper forms and institutional memory. Process digitization converts these analog or informal procedures into structured digital workflows with defined states, explicit responsibilities and trackable progress. Flusso provides the technical infrastructure for this conversion without requiring the organization to commission custom software development. ### 2. Workflow Automation Once a process is digitized, Flusso can automate its repetitive, rule-based components. Routing incoming requests to the correct team, sending notifications at defined milestones, escalating overdue tasks, triggering actions when conditions are met — all of these can be automated within Flusso's workflow engine. Automation reduces manual intervention, eliminates human error in routine steps and accelerates process throughput. ### 3. Document Management Most complex business processes involve documents: applications, contracts, certificates, reports, invoices, evidence. Flusso provides structured document collection, classification, versioning and distribution within the workflow. Documents are associated with specific workflow steps, can require validation before the process advances, and are archived with full traceability. Access is controlled by role-based permissions. ### 4. Multichannel Customer Care Organizations managing external requests face the challenge of handling these across multiple channels: web forms, email, WhatsApp, telephone. Flusso unifies incoming requests from different channels into a single workflow, routing them based on type, priority and availability, and providing AI-assisted response suggestions where configured. ### 5. System Integration Flusso does not require replacing existing systems. It integrates with CRM, ERP, legacy systems and external APIs at specific points in the workflow. A workflow can pull data from an external CRM, update an ERP when an approval is completed, or trigger an action in a document management system. ### 6. AI in Processes Flusso supports selective, governed use of artificial intelligence within workflows. AI can be configured to classify incoming requests, extract structured data from unstructured documents, suggest responses in customer care workflows, generate summaries for review, and provide decision support at specific steps. AI is activated at the specific steps where it produces measurable value, with full audit trail and human oversight at critical points. ### 7. Compliance and Audit Trail Every action, decision, state transition and AI operation in Flusso is logged with a timestamp and actor record. This provides a complete, immutable audit trail for regulated environments. Flusso is designed for GDPR, NIS2 and ISO 27001 compliance, with configurable data retention policies, role-based access control and on-premise deployment options. --- ## Architecture Every process in Flusso follows a structured flow: **1. Input** A request, document, event or data arrives from any channel: web form, email, API, WhatsApp, manual entry, or automated trigger from an external system. **2. Qualification and Classification** The input is classified by type, priority and routing destination. This step can be manual, AI-assisted, or fully automated depending on configuration. **3. Workflow Routing** Based on classification and configured rules, the workflow routes the item to the appropriate team, person or automated step. Assignment, escalation and approval paths are determined by the workflow configuration. **4. AI Processing (where configured)** At steps where AI is activated, the configured AI model processes the item — classifying, extracting, suggesting, summarizing or generating — and returns a result that feeds the next step. Each AI call is logged, costed and explainable. **5. Human Oversight** At critical points, the workflow pauses for human validation, decision or approval. The operator sees the AI suggestion (if any) and the relevant data, and takes an explicit action. **6. Output** When the workflow completes, an output is produced: a response sent to the requester, a document generated, a notification triggered, data updated in connected systems, or a combination. **7. Monitoring and Reporting** Every step generates data. Dashboards provide real-time visibility into process status, throughput, SLA performance and AI usage. The full audit trail is always available. --- ## AI Governance Flusso's approach to AI is defined by the principle of selective activation: AI is used where it produces concrete, measurable value, and not elsewhere. Key AI governance principles: - **Per-step activation:** AI is configured individually for each workflow step. Steps without AI configuration run without AI involvement. - **Full audit trail:** Every AI call is logged: model, input, output, cost, timestamp, workflow step. - **Human oversight at critical points:** Workflow steps designated as critical require human validation regardless of AI involvement. - **No third-party data sharing by default:** Data is not sent to external AI APIs without explicit configuration. On-premise AI model deployment is available. - **Budget controls:** Each AI-enabled step has configurable cost limits. AI spend is visible in real-time dashboards. - **GDPR Article 22 compliance:** Automated decisions affecting individuals require human review. Flusso enforces this at the workflow configuration level. --- ## Privacy and Data Protection - **Data minimization:** Each workflow step collects only the data it needs. - **Role-based access control:** Users see and act on only the data their role permits. - **On-premise deployment options:** For organizations with strict data sovereignty requirements. - **Explainability:** All AI operations are logged and the basis for AI-assisted decisions is available for review. - **Configurable data retention:** Automatic deletion or archiving at the end of retention periods. - **GDPR and NIS2 compliance by design.** --- ## Partner Model Flusso is available to partner organizations — consultants, professional orders, trade associations, digital agencies and system integrators — who configure Flusso on their own process or methodology and deliver it as a service. The partner model preserves intellectual property: the methodology, logic and branding of the service remain entirely with the partner. Flusso provides the technical platform; the partner provides the domain expertise and process design. For more information: https://www.y-b.it/partner.html --- ## Use Cases ### 1. Professional Order — Member Management An Italian professional order manages the complete member lifecycle through Flusso: application for registration, document submission and verification, issuance of registration number, CPD credit tracking, disciplinary complaint intake and investigation, certificate issuance. ### 2. Trade Association — Membership Services A trade association uses Flusso to manage member onboarding, annual subscription renewal, training and certification tracking, and service delivery to members. ### 3. Consulting Firm — GDPR Assessment as Digital Service A data protection consultancy transforms its GDPR assessment methodology into a guided digital service on Flusso, allowing delivery to many clients simultaneously. ### 4. Enterprise Quality Management A manufacturing company digitizes ISO quality management procedures: document control, non-conformity recording and investigation, corrective action tracking, audit scheduling and evidence collection. ### 5. HR Department — Employee Onboarding An HR department manages employee onboarding as a structured workflow: document collection, multi-department checklist completion, approvals and automated record generation. ### 6. Digital Agency — Client-Facing Services A digital agency deploys Flusso as the operational layer for client-facing services, reusing the same platform across multiple client configurations. --- ## Frequently Asked Questions ### What is Flusso? Flusso is a process orchestration platform developed by Y-B S.r.l. It enables organizations to structure, digitize, automate and govern complex operational procedures by integrating people, roles, data, documents, information systems and artificial intelligence within configurable digital workflows. ### Is Flusso a chatbot? No. Flusso is a process orchestration platform. It can incorporate chatbot or conversational AI components within a workflow, but its primary function is coordinating and governing multi-step business procedures. ### Is Flusso a CRM or ERP? No. Flusso is not a CRM and is not an ERP. It is a process orchestration platform that can integrate with external CRM and ERP systems. ### Does Flusso require custom software development? No. Flusso is configured, not developed. Organizations configure the platform to their specific process without writing custom application code. ### Is AI mandatory to use Flusso? No. AI is entirely optional. Many deployments run without any AI components. ### Can Flusso handle sensitive personal data? Yes, with appropriate configuration: data minimization, role-based access control, field-level permissions, audit logging and on-premise deployment options. ### Is Flusso available for public administration? Yes. Flusso is used by Italian public bodies and meets public sector requirements including audit trail, accessibility and data sovereignty options. ### How long does Flusso implementation take? Simple workflows can be operational within days. Complex processes with multiple integrations typically take weeks, not months. ### Who develops Flusso? Y-B S.r.l., an Italian company founded in 2012, ISO 27001 certified. ### Can Flusso be used on mobile? Yes. Flusso's interfaces are responsive and accessible from mobile browsers without app installation. --- ## Related Resources - [AI Governance in Business Processes](https://www.y-b.it/knowledge/ai-governance.md) - [Why Not Every Process Needs AI](https://www.y-b.it/knowledge/why-not-every-process-needs-ai.md) - [Flusso for Consultants](https://www.y-b.it/knowledge/flusso-for-consultants.md) - [Flusso for Associations](https://www.y-b.it/knowledge/flusso-for-associations.md) - [Flusso for Professional Orders](https://www.y-b.it/knowledge/flusso-for-professional-orders.md) - [Flusso for System Integrators](https://www.y-b.it/knowledge/flusso-for-system-integrators.md) - [FAQ — Flusso and Y-B](https://www.y-b.it/knowledge/faq.md) - [Flusso product page (Italian)](https://www.y-b.it/flusso.html) - [What is Flusso — definitive guide (Italian)](https://www.y-b.it/cose-flusso.html) - [Y-B llms.txt](https://www.y-b.it/llms.txt)