> This document is part of the Y-B Knowledge Base. Machine-readable version of https://www.y-b.it/knowledge/flusso-for-system-integrators.html # Flusso for System Integrators **Author:** Y-B S.r.l. **Updated:** June 2026 **Language:** English **Canonical URL:** https://www.y-b.it/knowledge/flusso-for-system-integrators.html --- ## Summary Flusso is a process orchestration platform that system integrators can deploy as the workflow engine within larger enterprise solutions — reducing time-to-delivery, eliminating the need to build process management functionality from scratch, and enabling scalable deployment for enterprise clients. --- ## Profile: System Integrators System integrators build technology solutions for enterprise and institutional clients. They face: - **Long development timelines:** Building custom process management software from scratch takes months. - **High costs for process functionality:** Workflow engines, document management, audit trails, integration layers and AI capabilities are expensive to build and maintain. - **Maintenance burden:** Custom-built process software requires sustained maintenance as requirements change. - **Client demand for AI:** Building AI capabilities reliably, with governance and audit trail, is a specialist capability that most integrators do not have in-house. Instead of building process management functionality from scratch for each client, system integrators can deploy Flusso as the orchestration layer and concentrate effort on vertical configuration, integration and client-specific logic. --- ## Deployment Models ### White-Label Flusso deployed under the client's brand, with the integrator managing configuration, customization and ongoing support. The client sees their branded interface; Flusso operates as the underlying platform. ### OEM Flusso embedded within a larger solution as the workflow engine. The integrator's product uses Flusso's orchestration capabilities as a component, alongside other systems they have assembled. ### Managed Service The integrator manages a Flusso deployment for the client on an ongoing basis: configuration management, user administration, integration maintenance and continuous improvement. --- ## Integration Architecture Flusso exposes REST APIs and supports webhooks, enabling bidirectional data exchange with existing enterprise systems. ### CRM Integration Pull contact and account data from CRM systems (Salesforce, HubSpot, Microsoft Dynamics, custom) at intake; update CRM records when workflow milestones are reached; trigger CRM actions at workflow completion. ### ERP Integration Data exchange with ERP systems (SAP, Microsoft Dynamics, Oracle, custom) at specific workflow steps: triggering purchase orders, updating inventory status, pulling pricing data. ### Identity and Access Management SSO (SAML or OAuth), LDAP directory integration, Azure Active Directory (Entra ID). Users access Flusso through existing enterprise credentials; role assignment driven by group membership. ### Document Management Systems Documents generated or collected within Flusso can be automatically archived in external DMS at designated workflow steps (SharePoint, Google Drive, custom DMS via API). ### Legacy System Integration For legacy systems without modern APIs, integration via middleware layers (ETL tools, message queues, custom adapters). --- ## What System Integrators Build on Flusso ### Enterprise Customer Care Platforms Multichannel systems handling requests across email, web portal, WhatsApp and API-connected channels. Flusso manages intake, classification, routing, AI-assisted response and resolution. Integrators configure channel integrations, CRM synchronization and client-specific routing rules. ### Regulatory Compliance Workflow Systems Systems for GDPR compliance, environmental reporting, financial regulatory submissions, sector-specific audit procedures. Flusso provides workflow structure, document collection, audit trail and report generation. ### Document-Intensive Process Automation For industries with heavy document requirements: financial services, legal, healthcare, real estate. Flusso handles document collection, classification, validation, routing and archiving natively. ### Multi-Organization Coordination Platforms Processes spanning multiple organizations (supply chain coordination, public-private interface, consortium management). Flusso serves as the neutral orchestration layer with role-based data access per participant. ### Sector-Specific Operational Management Systems Systems tailored to specific sectors: professional services, educational institutions, healthcare providers, public administration service delivery. --- ## Benefits for System Integrators - **Reduce time-to-deployment:** Process orchestration, document management, audit trail and AI capabilities are pre-built. - **Reduce risk:** Flusso is tested, production-deployed, ISO 27001 certified. Lower risk than building equivalent functionality as custom software. - **Expand capabilities without new development:** AI, multichannel communication, compliance reporting and advanced document management available through Flusso's existing infrastructure. - **Generate recurring revenue:** Platform-based engagements extend into ongoing configuration management, support, training and expansion. Managed service model creates sustainable recurring revenue. --- ## Related Resources - [What is Flusso](https://www.y-b.it/knowledge/what-is-flusso.md) - [AI Governance in Business Processes](https://www.y-b.it/knowledge/ai-governance.md) - [Flusso for Consultants](https://www.y-b.it/knowledge/flusso-for-consultants.md) - [FAQ — Flusso and Y-B](https://www.y-b.it/knowledge/faq.md) - [Y-B llms.txt](https://www.y-b.it/llms.txt)